FAQ

faq

Why choose UVA as your transport provider?

We are a full service, family- owned private air charter company. We get you to where you need to be, when you need to be there – safely and comfortably. Contact us today for your personalized quote.

How far in advance do I need to book my private air charter flight?

24 hours notice.  We can be ready for a flight in as little as two hours so if you need a flight sooner, please call.

Do you offer aircraft chartering for medical flights?

We can accommodate organ transport and other Dangerous Goods.  Our medical bed will be available for medical patient transportation in early 2021.

What airports do you offer air charter service to?

Upper Valley has access to all airports in Canada and the USA.  Using our detailed database of destinations around the world, we can arrange ground transportation for you and recommend first-class hotel, leisure, and dining establishments.

How does weather affect my private air charter flight?

We continually check the weather at your departure and arrival locations to ensure your flight safety. We will also assist you in making changes for ground transportation, hotel accommodations, and more in the event of certain weather conditions that can affect the safe operation of your aircraft and cause your flight to be diverted.

Can you accommodate special transportation needs?

We can cater to most special requests.  Clients need to be able to board and de-board the aircraft with minimal assistance from crew.  If you have special needs requirements, please call us or note this in your charter request form.

Do you offer empty leg flights for private air charter?

Yes, contact us today to find out about our private air charter empty leg flight availability.

Are your flights safe?

Upper Valley has approved programs by Transport Canada for training, maintenance and flight safety.

Do you offer Aircraft Management Services?

Yes, please inquire about this service.

Can I bring my Pet?

Yes. With Upper Valley, you can travel with your pet beside you in the main cabin, or even have your pet transported on their own with our private air charter services.

How much luggage can I take on my private jet?

The amount of luggage that can be taken on a private charter depends on the size of the aircraft and the number of passengers travelling.  Please see descriptions of our aircraft for more information.